One key element that helps to identify a thriving company is growth. A company that is continuing to reach new goals, increase their influence in the market, and increase the company size is well on their way to success.
Another key element of a thriving company is change. While the old saying “If it isn’t broke, don’t fix it” is still applicable, it is also important to try new ideas and promote growth.
One way to make room for new ideas and processes is by outsourcing some of the older or more basic processes. While each process is an important part of the business, there are some that could easily be done elsewhere and will free up time and resources for other pursuits.
Marlabs, an IT and business services firm, has developed services in Business Process Outsourcing (BPO) to help their customers shift different processes offshore.
From the beginning Marlabs walks with their customers through each process to see what could be reasonably outsourced to best benefit the company and meet their needs. Once the outsourced processes are identified they begin the transition process. This includes hiring, determining what technology will be needed, set-up, and training. When everything is set up and ready to go they run a “Pilot” phase. This is to ensure that everything is running smoothly and the needs of the customer are being met. Sometimes the “Pilot” process is run in conjunction with the original process to track the results and make sure that progress is being made. Finally the full process is integrated into the offshore location. Tracking is continued to make sure that results are continuing to be achieved and customers are given access to their own web-based application so that they maintain control and can continue to track results as well.
Outsourcing can be a viable option for any company that wants to continuing growing and changing. Making the transition on your own can be quite challenging; however with an established company to help you, the transition can be much smoother.